bpi. offers a new application for Severn Trent Water
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Your use of the mobile channel as part of the digital mixing STW Communications, has been identified in the strategy of the work conducted by BIS. in the last quarter of 2011. The strategy emphasizes the need to provide information to customers via multiple channels (A time and place of the approximation).
bpi
recommendation. ‘S was to stay away from native applications to download and to a mobile web application that can be used in most modern devices, regardless of the caliber of the canvas.
STW
During the winter season, as with any water company, have a larger volume of reported leaks and problems with their call centers. Reduce wastage of water leaks is one of the imperatives and STW This application allows customers to report leaks, they point increase in the real-time STW response times and reduce water loss.
mobile Web application uses JavaScript to identify adapted the product and delivery quality “answer” content for the screen. This works in most modern Web-enabled devices and requires no plug-ins or downloads (older Blackberry devices, JavaScript must be enabled).
STW
multi-access channel is run its course and aims to offer more content and customer-oriented applications in the future.
Groves,
Rachel, the media and general manager said the customer engagement: “Severn Trent is constantly looking for ways to improve the customer experience, the new application will allow members of the community quickly and easily report leaks and explosions. and helps our teams to identify and solve problems. “
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James Edwards, executive director and founder of the BPI, said:. “Our philosophy has always been to create a good user experience first and find a solution that supports this part of the strategy took place in the past years STW has clearly to the need content is shown by the channels that provide local customer needs.
This simple application is very good, customers can report leaks and explosions across multiple channels when it suits them and STW can provide excellent service while simultaneously reducing water wastage, improve operational efficiency. “
Severn Trent plc is a leading FTSE 100 companies. The focus is on the supply side, collection and water treatment in the UK a high quality water supply and sanitation to over 3.7 million homes and businesses in the Midlands and mid Wales. Severn Trent Water Services is a leading global provider of water and wastewater treatment solutions.
http://www.stwater.co.uk http://www.severntrent.com
bpi. Founded in 1995 and specializes in user-centered design (UCD) and the User Experience (UX). Its customers include E. ON, Zurich Insurance, Warranty Direct Government Wesleyan, Silver Cross, Harper Collins, Hachette UK.
http://www.bpiagency.com
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